customer support management

What are the two important features of a help desk that you have learnt from Chapter 6 (Help Desk Operation) from the textbook?Supplement it with any literature [300 words; 2 marks]Review the following conference papers and choose any ONE :Chan, C., Geng, L. & Chen, L. (1999, May 9). Paperpresented at 1999 IEEE Canadian Conference on Electrical and Computer Engineering. Alberta, Canada.DOI: 10.1109/CCECE.1999.808194Moore, M.E., McGraw, K.A. & Shaw-Kokot, J. (2001) Preparing staff to work at a single service desk. (1) pp.79-86. DOI: OI: 10.1300/J115v20n01_08[These papers are available from the CSU Library. Apologies that the second line of this reference cannot be indented due to thelimitations of the editing platform of this software.]As these papers was published about 15-17 years ago, provide three suggestions or improvement you would make to update thecontents of this paper, supported with literature. [400 words; 5 marks]How does the principles of Information Technology Infrastructure Library (ITIL) assist in a help desk setup? Give any two examplesthat apply to a help desk for a vehicle breakdown service. Relate the task to literature read. – [400 words; 8 marks]For all three questions, you are also required to substantiate with literature (with in text citations).Include ONE combined reference list at the end of this assignment. (2 marks):1. One Reference List provided at the end and in-text citations conforms to APA 6th edition.2. Journal space on Interact2 presentation text width between 85-95 characters including spaces.3. No Wikipedia references used.4. Font types and sizes consistent (use Arial 12pt) throughout and paragraphs well formed.5. Meet word limits in each question (allowance of +/- 5%)(Failure to follow all the above rules, eg. if you do not meet word limit for Q3 but meet for the others, this is considered as notmeeting word limit for all: no partial mark allocated.)6. Submit answers to all work in one journal entry.7. No attachments to journal entry allowed.

Using a neat diagram identify a Bayesian network that can be used to identify if a patient is affected by diabetes (50 points).

1. Using a neat diagram identify a Bayesian network that can be used to identify if a patient is affected by diabetes (50 points). (Hint: The Bayesian network diagram could be developed using MS Visio or IHMC CMap Tools, a freely downloadable tool)2. Using an example explain how Bayesian networks could be used to implement personalized medicine in terms of drug selection and dosing. (30 Points)3. Using an example explain how rules and expressions can be used to provide alerts on drug usage for an individual patient. (20 points) 

Developing Persuasive Business Messages Part II

: In Week 3, you selected a product or service that you believe your organization should invest capital resources to develop the product or service for sale. To speed up the new product investment, you decide to write a memo proposing and advocating for the launch of a new product or service to the company president. a memo proposal using the AIDA model in a MicrosoftWord in a minimum of 1,400 words.  You will add an introduction and conclusion, and your paper will include the following components:: Main points from this memo will be included in the Week 5 Persuasive Presentation. The following guidelines will help you effectively format specific memo elements,, 7/e (Pg. 410):

Write a research paper in APA format on a subject of your choosing that is related to Business Intelligence. Integrate what you have learned from the course resources (.e.g. Textbook Readings, Discussion Board Posts, Chapter Presentations) into your docu

As you consider the topic for your research paper, try and narrow the subject down to a manageable issue.  Search for academic journal articles (i.e. peer reviewed) and other sources related to your selected subject.  Because this is a research paper, you must be sure to use proper APA format citations.  Your paper must include an introduction stating what you paper is about and a logical conclusion.This paper must contain a minimum of 1500 words of content and use at least 5 peer reviewed sources.  Peer reviewed sources include:  Academic Journal Articles, Textbooks, and Government Documents.  At least one of the textbooks for this course must be used as a source for this paper.Example Topics:The rubric for this assignment can be viewed when clicking on the assignment link.Requirements:

MGMT 301 – Strategic Plan Formulator and Implementer

Company: Company Website:  This assignment has two sections that need to be completed.  Each section is worth 95 points and will be graded separately. The Strategic Plan Formulator and Implementer will be  in order to receive a grade for each section. You can earn a badge for each section.In the first section, you will evaluate the mission, vision, and determine core values of your selected firm. What is the firm\’s strategy [from Porter’s four competitive strategies highlighted in chapter] as identified in annual report/website, or other corporate disclosures? Do all the company’s lines of business follow the same strategy, or are there various strategies evident? Minimally, identify one of Porter’s competitive strategies your firm is pursuing and state why that is the case. Are the strategic plan(s) consistent with the mission, vision, and values of the firm? Show evidence and examples to validate this firm’s formulated strategic plan.In section 2, you will analyze the intended strategy of your firm as described in annual report/website. How well has company executed this strategy? Show evidence and examples to validate how the competitive strategy has been implemented. This evidence should identify accomplishments from implementing the strategy. Annual financial reports, letters to shareholders, media reports, industry analyst reports (like Morningstar), and other disclosures will help provide this data. When providing evidence, show how the strategic plan is successful from a product or service position. Additionally, you should consider how well the company is managing its position in the industry, and/or with its customer base. Finally, you should consider how well the company is managing its financial position. Essentially, you should be able to share how well (or poorly) the strategy has been implemented.Download the  and save it to your computer. Follow the instructions on the form to fill in both Section 1 and Section 2.  Remember, you will receive a separate grade for each section.You may want to look at the rubric to consider how you will be graded before submitting assignment. The rubric for the Formulator is below. Go to the next page, the  to see how the Implementer section will be graded.Please include references cited in APA format. If you need help citing references, please visit the .When completed, submit a copy of the form to this assignment. Then, go to the next page and submit the same form to the Lesson 6: Strategic Plan Implementer assignment.