Author: chris

Respond and comment on the following text:
It is necessary to analyze the service operations throughout a modern approach that involves the current service operations management and its parameters that will ensure the implementation of a business model. The notions of management control systems research and performance management system (Otley, 1999; Ferreira and Otley, 2009) apply:
The formulation of strategic goals and final success data
The establishment of criteria to measure the operational implementation of a strategy
The definition of performance in each department in order to outreach goals
The motivation of employees and the guarantee of a participate system with the managers
The guarantee of information flow necessary to implement the strategy that can be adapted according to an external and/or internal environment (balanced scorecard)
The service operations management will define decisions tools and behavior practices in order to optimize the strategical alignment of the internal actors into the company: costs management, quality and deadlines measures, authorization of the information systems of management Knowing that services have their own characteristics of simultaneity, perish ability, intangibility, heterogeneity; it is almost significant to note the importance of the control system that establish the contact of the employee with the client during the co-production phases. The operations service can be driven by the balanced scorecard, and be supported by the offer of the value, the valuable architecture or the resources and skills.
this text too:
Fitzsimmons and Bordoloi (2014) highlighting that \”customers typically arrive at their own discretion and with unique demands on the service system\”. Over the last few years hoteliers and brands have been focusing on how to develop new products in order to capture the new generational market – millennials.
Millennials will be the next influx of customers to the hotel industry but also in the workforce, to which brands need to ensure both external and internal customer participation is met. Both Stanwood and Marriott have launched a millennial products, named Aloft and Moxy respectively. The concepts are based around limited services and more sociable common areas (Alva, 2014), which suits the requirements of young travelers such as millennials. Fitzsimmons et. all (2014), illustrates service capability as being more demand focused rather than fixed as the customer is willing to participate based on a quicker and cheaper service output.
The millennial market is a great example on the value of customer participation and how brands are moving towards creating the social experience and developing the ideology of self service through co-sharing and co-living which allows the customer to be a part of the process. Such factors are also influenced by the rapid growth of the shared economy environment we live in today

This Module introduces you to the field of services and its importance in terms of employment opportunities, contributions to economic stability, and its position of economic leadership. You will also discuss the strategic service vision within the competitive environment of services and how it helps develop generic service strategies.

In this Module, you meet the following Course Learning Outcome:

Identify key trends and parameters of the evolving context of service organizations and their effects upon service operations and the people in them

The purpose of this Discussion is for you to identify key trends and parameters of the evolving context of service organizations and their effects upon service operations and the people in them.

Before you being this Discussion, consider how the characteristics of customer participationsimultaneity, perishability, intangibility, and heterogeneitymay apply to goods as well.

Contribution 1: Post a bief explanation of how the characteristics of customer participation apply to a service with which you are familiar. Also explain which characteristics of services are most appropriate for Internet delivery. Include references from:
Fitzsimmons, J. A., Fitzsimmons, M. J., & Bordoloi, S. (2014). Service management: Operations, strategy, information technology (8th ed.). New York, NY: McGraw-Hill Irwin.

Chapter 1, The Service Economy
Chapter 2, Service Strategy

Carvalho, L. (2014). Internationalization of service-oriented companies: Case study research into a hospitality group. Tourism & Management Studies, 10, 169173.
Retrieved from Glion library databases.
Roth, A. V., & Menor, L. J. (2003). Insight into service operations management: A research agenda. Production & Operations Management, 12(2), 145164.
Retrieved from Glion library databases.
The Federation of International Trade Associations. (2011). Really useful links for international trade.
http://www.fita.org/webindex/index.html
Familiarize yourself with the following websites:

AsianNet
http://www.asiannet.com
Europages, The European Business Directory
http://www.europages.com/

Contribution 1 main 70% of the paper : Define and critically analyze Great Man leadership theory. Explain whether it is relevant today, if it ever was, and why. Argue both for and against why it is still being used and spoken about today..
Resources:
Kouzes, J. M., & Posner, B. Z. (2012). The leadership challenge: How to make extraordinary things happen in organizations (5th ed.). San Francisco, CA: Wiley. Introduction,Chapter 1 to 5.
Bolden, R., Gosling, J., Marturano, A., & Dennison, P. (2003). A review of leadership theory and competency frameworks. Retrieved from https://ore.exeter.ac.uk/repository/bitstream/handle/10036/17494/mgmt_standards.pdf?sequence=1
Dinh, J. E., Lord, R. G., Gardner, W. L., Meuser, J. D., Liden, R. C., & Hu, J. (2014). Leadership theory and research in the new millennium: Current theoretical trends and changing perspectives. Leadership Quarterly, 25(1), 3662.
Retrieved from Glion Library databases.
Schoemaker, P. J. H., Krupp, S., & Howland, S. (2013). Strategic leadership: The essential skills. Harvard Business Review, 91(1), 131134.
Retrieved from Glion Library databases.

Contribution 2: Respond to both : .
Trait theory studies human personalities identifying and measuring the degree to which certain personality traits exist within individuals (Trait Theory, 2016). Recurring patterns of thought and behavior are assessed and assigned a degree of that trait, determining a persons personality. Trait theory has been used in conjunction with many other theories. For example Latent trait theories developed by Gottfredson, Hirschi, Wilson, and Hernstein integrate choice theory concepts and are used as a theory for crime (Grasmick, Tittle, Bursik & Arneklev, 1993), however it does not explain why these personality traits evolve.
The Leadership Challenge, a global campaign to liberate the leader in everyone (Leadership Challenge, 2016), also took on trait analysis whilst investigating what people look for and want from their leaders (Kouzes & Posner, 2012). A survey of thousands of business and government leaders was held and from that several hundred different values, traits and characteristics were identified through an open-ended question. Further analysis of the results reduced the list to twenty characteristics and the Characteristics of Admired Leaders Checklist was formed. The results show consistent data, from year on year surveys, proving that there are some essential character tests an individual must pass before others are willing to grant a designated leader.
One of the biggest strengths of trait theory is that it is understandable and straightforward, it can be implemented quiet easily and has been used over the years in varying formats (Trait Theory, 2016). Unlike personality theory or psychology it is quiet intuitive and widely used (Trait Theory, 2016). Trait theory is also objective it relies on hard data, or statistical analysis (Trait Theory, 2016), however trait theory does not address why these traits develop. It is an objective theory but can be interpreted and analyzed in varying ways, it does not address the development of the traits or how a negative trait can be improved or a positive trait emphasized (Trait Theory, 2016).
and:
The three levels of leadership model
The theory is based on the strength and limitations of older and more traditional theories. It is often used as a base for leaders who associate themselves with the philosophy theories of servant leadership. This theory is attributed to an essay entitled \”The servant as leader\” written by Robert Greenleaf (1970) which raised the debate between the individuals or decentralized approach over the merits of a centralized organizational structure as a management style to successfully run companies, (Investopedia, n.d.). Followers of this theory also associate themselves to the authentic leadership ideology preaching self-awareness and genuine emotions, mission driven and focused, leading with their heart and looking at the long term, (Walumbwa et al., 2008).

You are the chief security officer of a UK based manufacturer of military vehicles. You have been asked by the company board to undertake research and provide an assessment as to how corporate security with regards to information security, security education and awareness training, investigations and business continuity. the emphasis should be on protecting a defence company from security threats, the main cyber threat being industrial espionage and intellectual property theft

Prepare a report directed to him/her, based on material deriving from a review of academic literature and other relevant documentary sources, addressing the following objectives:

To outline key explanatory aspects relating to the strategic management of the security function you have chosen.

To outline the main components of strategic planning (strategic analysis, strategic design, strategic implementation and strategic review) in relation to the specific requirements of that function.
To assess the benefits and challenges associated with its management.
To provide a set of good practice/guidance recommendations that can be evidenced and/or supported from the findings of your review.

Draft an ORIGINAL contract clause regarding one of the following topics:
A Dispute Resolution Clause

OR
An Intellectual Property (IP) Clause regarding ownership of IP

Write a paper of 700- to 1,050-words in which you explain the following:
Explain a potential scenario where the contract clause may be applied in a business managerial setting along with at least one other potential legal issue regarding your selected clause

In the event the contract was breached, what might be the best possible remedies, any why would they be appropriate remedies?

Cite at least 3 scholarly references.

Format your paper consistent with APA guidelines.

Project description
1.Discuss why HMOs were formed in the first place.
2.Discuss how employers can constrain health care costs and promote wellness besides contracting with HMOs.
3.Discuss how important it is to employers that managed care plans demonstrate that they offer quality care.
4.Discuss the salient forces leading to the rise and fall of various types of managed care plans. Speculate on how current and future forces might lead to further changes.

Illustrate in a 2-3 page paper the ways specific defining elements of realism and/or naturalism manifest themselves in your chosen short story. As you write, please consider steps 2-5 below.
Draw on the characteristics of realism and naturalism that you read in Week 01 in the Introduction to The Norton Anthology of American Literature, Volume C.
Use information and/or definitions from at least two additional researched sources of your choice as you set out to identify traces of realism and/or naturalism in your chosen story. (Do a search of this topic using the Online Library. See the Library & Learning Resource Center page in the Course Materials section for additional detail regarding library databases and searches.)
Remember to cite all sources in-text, in correct APA style, as well as to add an APA style reference page. (Refer to the APA guidelines link found on the Library & Learning Resource Center page in the Course Materials section.)
Revise your essay to make it as coherent and effective as possible.
Edit and proofread carefully before turning in your work.