Do you agree with the way in which Laura and Christine chose to handle the Taft case? Does CVSC have an obligation to work with both clients? How can CVSC diffuse Mr. Taft\’s anger and effectively resolve the situation?
What are the strengths and weaknesses of the decision-making approach that Christine used with Laura?
How did CVSC\’s policies and procedures, or lack thereof, contribute to the problem? What does CVSC need to do to successfully handle these types of situations in the future?
What are the ethical dilemmas in the case? How can CVSC better promote ethical standards within its work environment?
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