Discuss and answer to case study analysis
1. Do you believe Tassels and Salamone when they imply that CCU is living up to its member pledge and core principles in allowing members to intentionally access the C-Pay system? What are the implications of your answer for organizational transparency?
2. Should the tellers have more of a role in CCUs decision making? Explain.
3. How would you evaluate CCUs C-Pay? What would be your criteria for successful outcomes?
4. Suppose you are on the board of directors for CCU. You have just heard a presentation regarding the C-Pay program. The board has been asked to consider a fundamental change to the system that would prevent members from intentionally bouncing checks to access their C-Pay. Would you support this proposal? Why or why not?
5. What are some of the potential drawbacks or advantages for CCU if this change were adopted and implemented? Explain.
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