The questions are:
1. Using information from the case study populate table 2 below. Then, analyse and evaluate key customer needs, order winners and order qualifiers are for the M&S business and existing business? As part of your analysis it is important that you research relevant operations management literature. 30% marks
2. Apply a polar diagram to illustrate the relative importance of the different performance objectives for the M&S business and existing business. Then, based on your evaluation of the polar diagram, and assuming Jimmy Jazz win the M&S order, analyse and evaluate how might the performance objectives influence the choice of planning and control operations required to fulfil the M&S order. You are expected to use examples from the case study and research relevant operations management literature. 30% marks
UGB 233 OPERATIONS MANAGEMENT COURSEWORK ASSIGNMENT 2015/16 3. From a process design
3. From a process design perspective analyse and evaluate how current manufacturing processes at Jimmy Jazz could be improved in order to reduce product cost and improve product quality. You are expected to use examples from the case study and research relevant operations management literature. 30% marks
4. Report format. 10% marks
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